Conflict is part of everyday work life yet most of us learned how to first manage it based on our family of origin; was it avoided, harmful or was it constructive? Most of us did not take a college course in managing conflict. In our early years in the world of work, we manage conflict based on our upbringing. We begin to learn how to manage it better if the culture is one that sees it as an opportunity to build relationships and create innovative solutions. Leaders encounter conflict in many areas of corporate life especially when it comes to important decisions such as pay and performance evaluations, hiring, promotions, and an organization's strategy.
Individuals as they advance to senior leadership positions develop strong, confident opinions about many things and people. The crisis is that... READ ENTIRE ARTICLE HERE